Terms & Conditions

Last updated: September 2026

1. Introduction

Welcome to DayMeal. These Terms & Conditions ("Terms") govern your use of the DayMeal platform, website, and services (collectively, the "Platform"). The Platform is operated by DayMeal Ltd. ("DayMeal", "we", "us", or "our").

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Definitions

• "Platform" — the DayMeal website, mobile interfaces, and services.
• "Buyer" — a user who places orders for products via the Platform.
• "Vendor" — a business or individual who lists and sells products on the Platform.
• "Product" — any food, drink, grocery, or other item listed by a Vendor.
• "Order" — a request made by a Buyer to purchase Products from a Vendor.

3. Our Role — Intermediary Platform Only

You expressly acknowledge and agree that:

• DayMeal does not prepare, cook, package, store, or handle any Products listed on the Platform.
• DayMeal is not the seller of any Product. The contract of sale for any Product is between the Buyer and the Vendor.
• DayMeal is not responsible for the quality, safety, legality, freshness, ingredients, allergens, or accuracy of any Product listed by a Vendor.
• DayMeal is not liable for any injury, illness, allergic reaction, loss, or damage arising from any Product purchased through the Platform.
• DayMeal does not verify, and is not responsible for verifying, the accuracy of any Vendor listing, description, price, or claim.

All responsibility for Products rests with the Vendor who listed them. Buyers purchase Products at their own risk, and should verify product information with the Vendor directly where needed.

4. Buyer Terms

As a Buyer, you agree that:

• You are at least 18 years old, or have parental/guardian consent.
• You will provide accurate and complete information when placing an order (delivery address, contact details, dietary or allergen requirements).
• You will review product information carefully (including ingredients and allergens) before ordering. If you have a food allergy or intolerance, you must confirm suitability with the Vendor before ordering.
• You will pay the full amount due for the Order, including Product prices and delivery fees.
• You will report any issue with an Order promptly (within 48 hours of delivery) so DayMeal and the Vendor can investigate.
• You will not attempt to circumvent the Platform by arranging off-platform payments or future transactions directly with a Vendor you found on DayMeal. Doing so may result in account suspension.
• You will treat Vendors and their staff respectfully and lawfully.

5. Vendor Terms

As a Vendor, you agree that:

• You are solely responsible for every Product you list, upload, sell, prepare, and deliver through the Platform.
• You will comply with all applicable UK laws and regulations, including but not limited to:
  • The Food Safety Act 1990
  • The Food Hygiene (England) Regulations 2006 (as amended)
  • Food Standards Agency (FSA) requirements
  • Local council food business registration requirements
  • Food labelling regulations, including clear allergen information
  • Any other consumer protection, health and safety, or trading standards legislation
• You will maintain valid food hygiene certifications and any licenses required for your business.
• All Product information you provide is accurate, honest, and not misleading.
• You will honour all prices, delivery times, and descriptions as listed on the Platform.
• You will handle Orders promptly and communicate any issues to the Buyer without delay.
• You will maintain adequate insurance for your business operations.
• You will not attempt to circumvent the Platform by soliciting Buyers to transact outside DayMeal. Attempting to do so may result in immediate account suspension and forfeiture of pending payouts.
• You agree to pay DayMeal the commission outlined in your Vendor Agreement (currently 8% of each Product subtotal).
• You acknowledge that DayMeal may operate a trust score system and may suspend Vendors who breach these Terms or receive significant negative feedback.

6. Vendor Indemnity

You agree to indemnify, defend, and hold harmless DayMeal Ltd., its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Any Product you list, sell, prepare, or deliver through the Platform;
• Any breach of these Terms by you;
• Any violation of applicable law or regulation by you;
• Any injury, illness, or damage caused by Products you supplied;
• Any claim made by a Buyer or third party arising from your activities on the Platform.

7. Orders and Payments

• An Order is confirmed only after payment has been successfully processed.
• Prices are set by Vendors. Delivery fees are set by DayMeal.
• Payments are processed securely via our payment provider (Stripe). DayMeal does not store card details.
• Refunds are processed in accordance with our refund policy and applicable consumer law.
• If an Order is cancelled before preparation, you will be refunded in full.

8. Reviews and User Content

• Users must post honest, accurate reviews based on genuine experiences.
• You must not post defamatory, abusive, illegal, or misleading content.
• DayMeal reserves the right to remove any content that breaches these Terms.
• By posting content, you grant DayMeal a non-exclusive, royalty-free licence to use it on the Platform.

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy. By accepting these Terms, you consent to the collection and use of your data as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Platform is provided "as is" and "as available".
• DayMeal makes no warranties about the quality, safety, or legality of Products listed by Vendors.
• DayMeal is not liable for any indirect, incidental, special, or consequential damages.
• DayMeal's total liability to you for any claim shall not exceed the value of the transaction giving rise to that claim.

Nothing in these Terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

11. Account Suspension and Termination

• DayMeal may suspend or terminate your account at any time for breach of these Terms.
• You may close your account at any time by contacting us.
• On termination, your right to use the Platform ceases immediately. Any pending obligations (such as outstanding payments) survive termination.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be notified to you via email or a prominent notice on the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For questions about these Terms, please contact us at support@daymeal.co.uk.

DayMeal Ltd. — Registered in England and Wales (registration number to be confirmed). Registered office: to be confirmed.